IT Help Desk Support
Your employees need help with their computers more frequently than you might realize, and they need someone to call to get quick help with a problem. It may be as simple as a printing issue, accessing a resource on a server, or getting email to work on a new device. We allow your employees to email, call, or enter a ticket from their computer using our tools - with whatever questions or problems they are experiencing, and our experts on staff will assist. We can log onto your employee’s computers and help them remotely.
If we cannot fix your computer remotely, we will dispatch a field technician who will address the issues in person.
To contact our help desk team, you can:
- Call us at (864) 288-1114, and select option 1 for Support
- Email our help desk at firstname.lastname@example.org
- Click the "Red Cross" icon in lower right-hand corner of your screen and select the option to create a ticket.
With Intelli-NET as your trusted IT Provider, we will
- Engage our staff to learn your business, data flow, budget, and expectations.
- Incorporate a full disaster recovery solution to ensure critical data is systematically and securely backed up. These back ups will be provide easy-to-recover access to lost or damaged files. Also, in the event of an emergency, your recovery will be minimized because of rapid recovery tools.
- Install Industry-Leading protection against Spam, Viruses, Intrusion, Attacks, and other threats.
We will conduct a FREE network analysis and CEO Interview as part of our process. This allows us to build a repository of data from you and your network. It also allows us to determine any immediate needs that must be addressed as part of the onboarding process.
Take the hassle out of looking after your IT with Managed Services from Intelli-NET.